Monitoring in 5 days

Ordering information

10-T1A read-only check of your dashboards, alerts and last 30 days of pages: the gaps, ranked2 business daysOn request
10-T2Monitoring for one production service in the tool you already runRecommended5 business daysOn request
10-T3The same for up to 3 services, plus an incident process, a game day and alert tuning at day 3015 business daysOn request

Upgrade credit: the 10-T1 fee counts in full toward 10-T2 or 10-T3 within 30 days.

Characteristics

Parameter	10-T1	10-T2	10-T3
Delivers	Read-only review of dashboards, alert rules and the last 30 days of pages Up to 10 gaps (missing alerts, noisy alerts, no SLOs, blind spots), each with its fix effort	In Datadog, Grafana/Prometheus, CloudWatch or New Relic SLIs and SLOs for the top 3 user journeys Golden-signal dashboards Alert rules with severity and routing to your pager Synthetic checks for 3 key endpoints Runbooks for the top 5 alerts; on-call handover doc	Everything in 10-T2, for up to 3 services Incident process: severity levels, incident and postmortem templates One game-day drill with your team Alert tuning after 30 days of real data: noise report and fixes
Turnaround	2 business days	5 business days	15 business days
Guarantee	At least 5 evidenced gaps or full refund	Every new alert fires in a test and reaches your on-call channel by day 5, or the second payment is waived	Each milestone on its date or that milestone’s payment is waived
Not included	Changes to alerts or dashboards	New tool licences, 24/7 on-call, application code changes	New tool licences, 24/7 on-call, application code changes
You provide at kickoff	Mutual NDA, one named contact, read-only access where needed Read-only access to the monitoring tool	Mutual NDA, one named contact, read-only access where needed Write access to the monitoring config, or its IaC repo through pull requests Your pager or chat integration	Mutual NDA, one named contact, read-only access where needed Write access to the monitoring config, or its IaC repo through pull requests Your pager or chat integration
Response time	1 business day	1 business day	Same business day, inside the call window
Revision rounds	None (one Q&A call)	1 round	2 rounds
Support after delivery	None beyond the readout	14 days of Q&A	30 days
Weekly call	—	—	Standing weekly call
Payment	100% upfront	50% at kickoff, 50% on delivery	50% at kickoff, 25% at the midpoint, 25% on delivery
Upgrade credit	Full fee counts toward 10-T2 or 10-T3 within 30 days	—	—
Price	On request	On request	On request

Handling of your code and data

Mutual NDA before kickoff. Work happens only inside the access you grant.
Your code is deleted within 7 days of handover, confirmed in writing. An option with a dated follow-up keeps access until that date.
AI tools are used only under terms that exclude training on your inputs. For Claude, Anthropic’s Commercial Terms, §B: Anthropic may not train models on Customer Content from Services.
Prefer no AI at all? Say so at kickoff; turnaround grows by half.

Working hours

Calls 8:00–11:00 ET on weekdays. Everything else is async.
Replies within the option’s response time (Characteristics).
Delivery sprints run one at a time, so your start date is confirmed when you order.

Notes

The clock starts when the access you grant works. Kickoff needs a mutual NDA, one named contact and read-only access where the work needs it.
“Same business day” applies to messages that arrive inside the 8:00–11:00 ET call window.
The scope is fixed as shown. Monthly options stop with 1 week’s notice.